Technical Writer / Publisher - Ireland

€40,000 - €70,000 per annum
Permanent
Athlone Co.West Meath, Westmeath
J382309A

Technical Writer / Publisher - Mid & Senior Level

  • Location Athlone, Co.West Meath
  • Permanent Position
  • Attractive Salary and Benefits.

Independent Irish based IT Services and Technology Solutions Company providing cutting edge technology solutions to Telecommunication vendors and service operators. Client is a recognised and trusted Telecommunication Industry expert across radio access and core network technologies including OSS, BSS, Service Assurance, Customer Experience and SON. They are leveraging their extensive experience in web services technologies, advanced visualisation techniques, big data consolidation and Telecommunication domain knowledge to deliver advanced revenue generating technology solutions to its customers.

Job Description
Under minimal supervision, the candidate is required to:

  • Create and update existing documentation including installation and upgrade guides, user guides, SDKs, APIs and online help
  • Create standard documentation templates based on existing corporate standards
  • Collaborate with subject matter experts and scrum teams to gather required information for technical documentation.
  • Maintain content for and manage multiple projects simultaneously; learn the products and work as an integral part of the product team
  • Maintain an understanding of best practices, current technologies, trends, and business strategies.
  • Organize content-based initiatives among global team members in Europe, India, and North America while remaining sensitive to differences stemming from culture, policy, and politics.
  • Coordinate document reviews with the appropriate development and test teams
  • Manage and close documentation bugs in a timely manner.
  • Serve as the gatekeeper for any content coming into the system:
  • Works collaboratively with the content development managers, writers, and editors to inform and refine the content model to support customer and product requirements.
  • Defines guidelines for organizing and labelling topics, defines the appropriate level of content chunking, and oversees content contributions to ensure consistent structure.
  • Defines and administers a clear submission process to encourage writers to improve the CPI.

Experience Required:

  • Proven Fluency in written and spoken English.
  • Experience in technical writing, preferably within the software sector.
  • Experience authoring and managing technical software documentation.
  • Experience working in a continuous deployment and Agile environment where content needs to be updated regularly and rapidly.
  • Proven Expertise in developing structured and reusable content using DITA and XML.
  • Ability to foster and maintain communication with subject matter experts and collaborate with content strategists and development teams to effectively collate content matter.
  • Knowledge of agile, project management, version control systems (including Git), scripting, confluence, JIRA and user interface design experience are a plus.
  • Relevant Degree in a related field.

To apply or to find out more please get in touch with me on 01-6455 250 or shane.omahony AT experis.ie